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Legal & Policy Center

Refund, Return, and Cancellation Policy

 

 

Effective Date: June 1, 2025

Business Name: Rayzor Solutions LLC

Website: www.rayzorsolutions.com

Contact: service@rayzorsolutions.com | (801) 210-1449

 

 

 

Service-Based Business Notice

 

 

Rayzor Solutions LLC provides service-based offerings that may include the application of products classified as tangible, we do not offer traditional product returns. However, we strive for customer satisfaction and have structured the following policies to ensure fairness, professionalism, and transparency.

 

 

 

Cancellations / No Shows / Rescheduling

 

 

  • 3-Hour Cancellation Notice Required: Customers must cancel at least 3 hours in advance to avoid fees. 

  • Late Cancellations (less than 3 hours): Will incur a $50 cancellation fee 

  • No Shows: Failure to show up at the scheduled time without prior notice or being unable to reach before service will be considered a cancellation and incur a $50 fee.

  • If payment cannot be secured after work is completed because of neglect of the customer the full amount will be charged to the card on file. All available legal civil actions will be implemented.

  • If you cancel with less than 3 hours notice, are a no-show, or are unreachable at the time of mobile service, a $50 cancellation fee will apply:
  • If you prepaid online, we will refund your payment minus the $50 cancellation fee.
  • If you chose to pay in person, your card on file will be charged $50.
  • You may reschedule anytime for no extra charge. We ask you let us know as soon as possible.

 

 

 

Refunds

 

 

Rayzor Solutions LLC does not offer refunds for completed services. However, if you are unsatisfied with the results, please contact us within 24 hours of your appointment and we will work to resolve the issue, which may include:

 

  • A complimentary re-service to correct any valid concerns

  • A partial service credit toward your next appointment, if applicable

 

 

Refunds are issued only in rare circumstances where:

 

  • The service was not performed due to a fault on our end, and

  • No rescheduling solution could be agreed upon

 

 

Any refund requests must be submitted in writing to service@rayzorsolutions.com within 3 business days of the appointment.

 

 

 

 

Chargebacks and Disputes

 

 

Customers are encouraged to contact Rayzor Solutions LLC to resolve any issues prior to initiating a chargeback or formal dispute with their bank. We value integrity and customer satisfaction and will always work toward a fair resolution.

 

 

 

Contact Us

 

 

For questions, rescheduling, or issues with your service or purchase, please reach out via:

 

📧 Email: service@rayzorsolutions.com

📞 Phone: (801) 210-1449

Fulfillment & Service Delivery Policy

 

 

Effective Date: June 1, 2025

Business Name: Rayzor Solutions LLC

Website: www.rayzorsolutions.com

 

At Rayzor Solutions LLC, we provide mobile detailing services and select in-home services. This policy outlines how services purchased through our website are fulfilled.

 

 

Service Fulfillment Process

 

 

  • Upon booking and payment, you will receive an instant email confirmation with appointment details.

  • Services are fulfilled on the scheduled date and time at the customer’s chosen location, as confirmed during booking.

  • If a customer is not present or the vehicle is inaccessible, the appointment will be marked as a no-show and subject to our cancellation policy.

 

 

 

Timeframes

 

 

  • Service durations vary by package. Most full details range from 1–6 hours.

  • If delays or rescheduling are necessary (due to weather, vehicle condition, or other unforeseen factors), we will contact the customer immediately to arrange a new time.

 

 

 

 

 

Terms and Conditions

 

 

Effective Date: June 1, 2025

Business Name: Rayzor Solutions LLC

Website: www.rayzorsolutions.com

 

These Terms and Conditions (“Terms”) govern your use of our website and the purchase of services and products through our platform.

 

 

User Agreement

 

 

By accessing or using our site, you agree to be bound by these Terms. If you disagree with any part of the Terms, please do not use the site.

 

 

Use of Site

 

 

You agree not to misuse the site for illegal or unauthorized purposes. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

 

 

Service Limitations

 

 

We reserve the right to adjust prices, change service availability, and update policies at any time without notice.

 

 

Payment & Refunds

 

 

All payments are processed securely via our online platform. By booking a service, you agree to our Refund & Cancellation Policy, available on our website.

 

 

Limitation of Liability

 

 

Rayzor Solutions LLC is not liable for damages resulting from improper use of services or customer failure to disclose important vehicle information.

 

 

 

Privacy Policy

 

 

Effective Date: June 1, 2025

Business Name: Rayzor Solutions LLC

Website: www.rayzorsolutions.com

 

We respect your privacy. This policy describes how we collect, use, and protect your information.

 

 

Information We Collect

 

 

  • Personal information (name, email, phone number) when you contact us or book a service

  • Payment details are collected securely through our payment processor (we do not store card data)

  • Analytics data to improve website performance

 

 

 

How We Use Your Information

 

 

  • To process bookings and payments

  • To communicate about your appointment

  • To send promotions or updates (with your consent)

 

 

 

Sharing Your Information

 

 

We never sell or rent your information. Data may be shared with trusted third parties for necessary business operations (e.g., payment processors, email platforms).

 

 

Your Rights

 

 

You may request to view, correct, or delete your data at any time by contacting us at service@rayzorsolutions.com.

 

 

Cookies

 

 

We use cookies to enhance user experience and track website performance. You may disable cookies in your browser settings.

 

 

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Service Agreement

 

 

By scheduling a service with Rayzor Solutions LLC, you agree to the following terms and conditions:

 

 

Scope of Work

 

 

Rayzor Solutions LLC provides professional mobile and in-home auto detailing services. Each service includes the components outlined in the selected package. Any additional services, specialty treatments, or upgrades may incur additional charges.

 

 

Vehicle Condition Acknowledgment

 

 

You acknowledge that your vehicle’s current condition—including paint, trim, upholstery, and other surfaces—may influence the outcome of the detailing service. Rayzor Solutions LLC is not liable for any pre-existing damage or defects that may be revealed during the cleaning process.

 

 

Use of Eco-Friendly Products

 

 

We use high-quality, eco-conscious products designed to clean, decontaminate, and protect your vehicle. Our process emphasizes safety and performance, including paint-safe decontamination and protective applications such as waxes or ceramic coatings.

 

 

Florida Climate & Environmental Exposure

 

 

Due to Florida’s climate, vehicles are exposed to intense UV radiation, rain, humidity, and salt air. While our services are designed to help mitigate these effects, we cannot guarantee long-term protection from natural environmental wear. Results will vary based on exposure and maintenance habits.

 

 

 

Exterior Services Disclaimer

 

 

Our exterior services involve eco-friendly, professional-grade products and methods to clean, decontaminate, and protect exterior surfaces. This may include:

 

  • Hand washing and drying

  • Chemical and/or mechanical decontamination

  • Wheel and tire detailing

  • Trim cleaning

  • Application of waxes, sealants, or ceramic coatings (depending on package)

 

 

While these services significantly improve your vehicle’s appearance, they may not correct:

 

  • Oxidation

  • Etching from bird droppings or water spots

  • Deep scratches or neglected paint damage

 

 

 

 

Paint Protection Disclaimer

 

 

Protective coatings, including waxes and ceramics, provide enhanced resistance to UV rays, contaminants, and weathering. However, they do not make your vehicle immune to damage. Wear will still occur over time due to climate conditions and usage. Results depend on pre-existing vehicle condition and maintenance frequency.

 

 

 

Exterior Conditions Disclaimer

 

 

Rayzor Solutions LLC is not responsible for any damage caused by:

 

  • Pre-existing clear coat failure, corrosion, or paint defects

  • Poor workmanship from previous detailing or bodywork

  • Loose or fragile aftermarket components, such as vinyl wraps, emblems, badges, or trim

 

 

While we exercise care in all services, we are not liable for issues resulting from vehicle design flaws, aging components, or previous neglect.

 

 

 

Interior Services Disclaimer

 

 

Interior cleaning includes the use of industry-standard products to clean, sanitize, and condition surfaces such as leather, plastic, and carpet. However:

 

  • We are not liable for any damage due to defective materials or manufacturer limitations.

  • Not all stains, odors, or embedded grime can be fully removed due to severity, age, or previous exposure.

  • Certain delicate or worn materials may have limited cleanability without risk of damage.

 

 

 

 

Liability Waiver

 

 

By proceeding with services from Rayzor Solutions LLC, you release the company and its representatives from liability for:

 

  • Damage resulting from pre-existing conditions, improper maintenance, or vehicle defects

  • Inability to remove stains, odors, or cosmetic issues beyond safe cleaning limits

  • Cancellation of service due to unsafe work environments, inaccessible locations, or unsanitary conditions

  • Dissatisfaction arising from expectations not aligned with the described scope of service, barring gross negligence

 

 

We reserve the right to refuse service if working conditions are unsafe, unsanitary, or beyond the reasonable scope of a mobile detailing appointment.

Accessibility Statement

Effective Date: June 1, 2025

Business Name: Rayzor Solutions LLC

Website: www.rayzorsolutions.com

 

Rayzor Solutions LLC is committed to ensuring digital accessibility for all users, including those with disabilities. We continually work to improve the user experience for everyone and apply relevant accessibility standards to ensure our website and services are inclusive.

 

 

 

Our Commitment

 

 

We strive to make our website content and functionality accessible and user-friendly for all visitors. Efforts include:

 

  • Designing with accessibility in mind

  • Using clear, readable fonts and high-contrast color schemes

  • Ensuring compatibility with assistive technologies

  • Regularly reviewing site structure, navigation, and elements for usability

 

 

 

 

Standards

 

 

We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, and follow guidance provided by the Americans with Disabilities Act (ADA) for digital accessibility.

 

 

 

Contact for Accessibility Support

 

 

If you experience difficulty accessing any part of our website or need assistance with any part of our services, please contact us:

 

📧 Email: service@rayzorsolutions.com

📞 Phone: (801) 210-1449

 

We will respond promptly to provide assistance or deliver content in an accessible format.

 

 

 

Ongoing Improvements

 

 

Rayzor Solutions LLC is committed to continually improving the accessibility of our website and customer experience. Feedback is always welcome and encouraged.

 

 

Acknowledgment of Agreement

 

 

By using www.rayzorsolutions.com, booking an appointment, or checking the acknowledgment box during the booking process, you confirm that you have read, understood, and agreed to the terms outlined in this:

 

  • Service Agreement

  • Liability Waiver

  • Cancellation Policy

  • And all other official policies publicly posted or internally referenced by Rayzor Solutions LLC

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