Legal & Policy Center
Rayzor Solutions LLC is committed to professionalism, transparency, and service clarity. The following policies govern the use of our website and all services provided.
By booking a service or using this website and its applications , you acknowledge and agree to the terms outlined below.
Business Information
Effective Date: June 1, 2025
Business Name: Rayzor Solutions LLC
Website: www.rayzorsolutions.com
Email: service@rayzorsolutions.com
Phone: 239-264-8910
Booking & Payment Policy
Advance Booking Requirement
All services must be scheduled at least seventy two hours in advance.
Deposit Requirement
A $100 service deposit payment is required at the time of booking per eligible service. After vehicle inspection has been completed any remaining balance as well as any required or added on charges must be paid in full before service will start.
Service Fulfillment Process
Once booked, customers will receive a confirmation detailing the service, date, time, and location.
PLEASE CHECK YOUR SPAM FOLDER ON THE EMAIL PROVIDED
Cancellation, Rescheduling & No-Show Policy
Deposits
A $100 deposit per eligible service is required to secure your appointment and is applied toward your final service total
Rescheduling & Cancellation
Appointments may be rescheduled or canceled up to 72 hours before the scheduled service time.
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More than 72 hours:
The deposit may be refunded or applied as service credit.
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Within 72 hours (First Reschedule):
You may reschedule one time inside this window. Your deposit will be issued as a service credit and must be used within 30 days.
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Within 72 hours (Cancellation):
Your deposit is non‑refundable and will be retained as a cancellation fee to cover time reserved and preparation.
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Additional Reschedules or Failure to Use Service Credit Within 30 Days:
The deposit will be forfeited.
No-Show Policy
Failure to be present or provide access to the vehicle at the appointment time will be considered a no-show. This is an automatic cancellation as well as a no show fee of 50$.
Service Scope & Condition Policy
All services are based on average vehicle condition at the time of booking. Vehicles with excessive contamination, buildup, or neglect may require additional time or an upgraded service level.
If the vehicle condition exceeds the selected package:
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The customer will be notified and given the option to approve an upgrade or additional service time
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If declined, the service will be completed within the limitations of the original package
No additional charges will be applied without customer approval.”
Refund Policy
All completed services are final.
If you are dissatisfied with your service, you must notify Rayzor Solutions LLC within twenty four hours of completion so that we may evaluate and address the concern.
Refunds are only issued if a service was paid for but not performed due to company fault.
Written refund requests must be submitted within three business days of the appointment date.
Annual Maintenance Plan Terms & Conditions
Eligibility
Eligibility for the Annual Maintenance Plan requires completion of a qualifying Signature level detail.
Plan Structure
The plan consists of twelve services over a twelve month period. This includes one Signature service followed by eleven maintenance services.
Scheduling Requirements
Maintenance must be performed approximately every 30 days.
Service Limitations
If excessive contamination, neglect, or damage is present, an upgrade fee or reset Signature service may be required.
Non-Transferability
Maintenance plans apply to one vehicle only. Plans are non transferable and non refundable.
Failure to maintain recommended scheduling may void plan benefits.
Mobile Detailing Service Selection Guide
1. Vehicle Condition
2017 Ford Mustang (LIGHT)
Size: Coupe 2 Door
Condition: Well maintained
Use: Light with minimal buildup from occasional use
Package Option 1: Economy = Refinement and upkeep quickest turnaround
Package Option 2: Standard = Deep cleaning detail orientated allows time for more cleaning refinement
Package Option 3: Signature = Conditioning, cleaning, enhancing overall vehicle gloss and interior feel (Detailers Pick)
Package Option 4: Ceramic Coating = Exterior solution enhances gloss & protects from environmental damage last up to 2 years.
2026 Toyota Tundra Crew Cab (MEDIUM)
Size: Full size truck 4 door
Condition: Medium staining and build up form industrial work environment
Use: Moderate wear from industrial work, build up is from recent events
Package Option 1: Standard = Reset and deep cleaning quickest turnaround
Package Option 2: Signature = Leather/plastic conditioning industrial work site staining removed (Detailers Pick)
2000 Mercedes Benz AMG (HEAVY)
Size: Sedan 4 Door
Condition: Heavily impacted over time or from neglect years of build up
Use: Daily personal use embedded contamination or prolonged neglect
Package Option 1: Signature = Intensive restoration including conditioning, protection & cleaning (Detailers Pick)
2. Package Selection
Ceramic Coating (6-8Hours)
A precision EXTERIOR service designed to safely clean, decontaminate, ENHANCE & PROTECT your vehicle’s finish. This includes a thorough wash and surface preparation treatment to improve gloss, clarity, exterior APPEARANCE.
Signature Detail (4-5 Hours)
Ideal for vehicles that require a full reset and a DRAMATIC TRANSFORMATION. Made with PROTECTION and deep cleaning in mind. This service addresses both interior and exterior surfaces with meticulous care, TARGETING EMBEDDED contamination, buildup, and NEGLECTED AREAS.
Standard Detail (3-4 Hours)
A BALANCED detail that refreshes your entire vehicle. This package delivers a deep interior cleaning paired with a thorough exterior treatment, leaving your vehicle CLEAN and WELL MAINTAINED. Perfect for maintaining a consistently REFRESHED APPEARANCE.
Economy Detail (2-3 Hours)
Entry-level detail that covers both interior and exterior cleaning. This service removes dirt, dust, and LIGHT BUILD UP, restoring a CLEAN and PRESENTABLE condition. A great option for ROUTINE UPKEEP on vehicles regularly detailed
Maintenance Detail (1+ Hour)
Efficient MONTHLY service maintains cleanliness, protection, and overall presentation with minimal time required. Available EXCLUSIVELY for QUALIFYING RETURN VEHICLES.
3. Vehicle Size
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Sedan/Coupes
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Midsize Crossovers/Single Cab Trucks
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Full Size SUVs/Crew Cab Trucks
Rayzor Solutions groups vehicles by general vehicle sizes. Our in house systems use rules to help make sure you pick the right vehicle size.
If your vehicle has third row seating it is considered full size.
If your truck can seat more than 3 it is considered full size.
all vehicles receive an on site consultation allowing your detailer to provide any additional package edits necessary.
Exterior Services Disclaimer
Exterior detailing services may include washing, decontamination, wheel cleaning, and protective applications.
Not all defects can be removed. This includes deep scratches, severe oxidation, etched water spots, or paint failure.
Protective products such as waxes and ceramic coatings improve resistance but do not make the vehicle immune to environmental damage.
Ceramic Coatings & Paint Protection Disclaimer
Ceramic coatings and paint protection products enhance gloss and resistance.
They do not prevent rock chips, scratches, environmental fallout, improper washing damage, or neglect.
Proper maintenance is required to preserve coating performance.
Interior Services Disclaimer
Interior detailing services aim to significantly improve cleanliness and condition.
However, not all stains, odors, or material damage can be completely removed. Results vary based on material type, contamination level, and prior wear.
Rayzor Solutions LLC is not responsible for manufacturer defects, fabric dye instability, weakened trim, or aging materials.
Limitation of Liability
To the fullest extent permitted by applicable law, Rayzor Solutions LLC’s total liability for any claim arising out of or relating to any services performed, including any alleged damage to your vehicle, property, or interests, shall be limited to the total amount paid by you for the specific service giving rise to the claim. Under no circumstances shall Rayzor Solutions LLC be liable for indirect, incidental, special, consequential, or punitive damages, including loss of use, loss of income, loss of business, emotional distress, or other similar damages, even if advised of the possibility of such damages.
Claims Reporting Requirement
Any claim for alleged damage must be submitted in writing via email to service@rayzorsolutions.com within 24 hours of service completion, together with supporting photographs or video. Failure to provide timely notice and documentation constitutes a waiver of any such claim.
Chargebacks & Disputes
Customers agree to contact Rayzor Solutions LLC directly to resolve any service concerns prior to initiating a chargeback or payment dispute.
Unjustified chargebacks may result in additional collection actions.
Privacy Policy
Information Collected
Rayzor Solutions LLC collects limited personal information including name, phone number, email address, and vehicle details for the purpose of providing services .Payment processing is handled by secure third party processors.
Use of Information
Information is used solely to:
Schedule and provide services
Communicate with customers
Send marketing communications with consent
Rayzor Solutions LLC does not sell personal information.
Data Sharing
Website analytics tools may collect non identifying usage data to improve performance.
Cookies
Website analytics tools may collect non identifying usage data to improve performance.
Website Terms & Conditions
User Agreement
Use of this website constitutes agreement to these policies.
Use of Site
Users agree not to misuse the website, attempt unauthorized access, or interfere with website functionality.
Service Limitations
Rayzor Solutions LLC reserves the right to update pricing, services, and policies at any time without prior notice.
Limitation of Liability
Rayzor Solutions LLC is not responsible for improper use or undisclosed vehicle conditions.
Governing Law & Venue
To the fullest extent permitted by law, these Terms (including any dispute not subject to mandatory arbitration) shall be governed by the laws of the State of Florida. Any court action that is not subject to binding arbitration must be brought exclusively in the state or federal courts located in Lee County, Florida.
Dispute Resolution – Mandatory Binding Arbitration
You and Rayzor Solutions LLC agree that any dispute, claim, or controversy arising out of or relating to the services provided or these Terms shall be resolved exclusively through final and binding arbitration administered in Lee County, Florida under the rules of the American Arbitration Association or another mutually agreed arbitration provider. The arbitrator’s decision shall be final and binding on both parties, and judgment on the award may be entered in any court having jurisdiction.
Both parties expressly waive the right to a trial by jury or to participate in a class action or other representative proceeding.
Accessibility Statement
WCAG 2.1 Level AA
ADA compliance efforts
Rayzor Solutions LLC is committed to providing an accessible website experience consistent with Web Content Accessibility Guidelines version 2.1 Level AA standards.
If you experience difficulty accessing any content, please contact us for assistance.
Environmental Compliance
Rayzor Solutions LLC is committed to responsible detailing practices and environmental stewardship. We operate in accordance with applicable federal, state, and local environmental regulations, including those governing mobile vehicle detailing.
Our procedures are designed to conserve resources, minimize waste, properly manage detailing products, and reduce environmental impact while delivering exceptional results. As regulations evolve, we continually review and update our practices to maintain compliance.
Business Compliance & Licensing
Rayzor Solutions LLC is a legally registered Florida business committed to operating with integrity, professionalism, and transparency. We maintain the registrations, licenses, permits, and tax accounts required to conduct business in Lee County and comply with applicable federal, state, and local laws.
Our commitment to legal compliance reflects our dedication to earning and maintaining the trust of every customer through responsible business practices.
Final Acknowledgment of Agreement
By booking a service, submitting payment, or using this website, you confirm that you have read, understood, and agreed to all policies outlined in this Legal and Policy Center.